ShoreTel Connect Allows Businesses to Seamlessly Communicate and Collaborate Internally and Externally

May 9th, 2017 6:30 pm

ShoreTel Connect™ is a unique, single platform and user interface that provides business communications from the cloud, onsite or a hybrid combination of both. Connect changes how companies communicate with a unique collaboration experience that unites groups and adapts to individual preferences. ShoreTel Connect allows businesses to gain flexibility and customer insights and increase their ability to collaborate with employees inside as well as partners and customers outside the company — all while lowering IT operating costs.

Unlike other communications vendors that work either in the cloud or onsite and put the onus on companies to choose how to best deploy and integrate disparate platforms, ShoreTel Connect is designed to simplify the way IT deploys, manages, scales, and secures phone systems – no matter how many sites or employees. As a single platform and user interface, ShoreTel Connect can be configured multiple ways for the cloud, onsite and mixed or hybrid options to fit with individual company growth and business models; ensuring that what companies select today will grow with them as their needs change in the future.

ShoreTel Connect helps customers determine how and when to move communications to the cloud and is pioneering hybrid options along the way. Whether you prefer to subscribe to a managed cloud service, invest in an onsite system, or deploy a combination of the two, there is a single UC solution that delivers the same user experience and outstanding capabilities to the entire team. ShoreTel Connect removes complexity and frees up resources, allowing customers to focus on their core business and not on the technology.

ShoreTel Connect’s common platform offers customers what they want: a choice of premises, hosted, or hybrid solutions with a consistent user experience across a common software stream. The common platform is easier to deploy and support, and allows for customers to migrate from one model to another as needed. The fully integrated solution eliminates the need for customers and partners to piece together complex solutions from multiple parties.

Natural User Experience

The ShoreTel Connect client is intuitive and forgiving, setting a new standard for a natural, collaborative user experience and placing enterprise communications on-par with personal communications. ShoreTel Connect saves time, taking impediments out of the way so people can focus on relationships, getting their ideas heard, and growing the business. The ShoreTel Connect client app makes collaboration simple and consistent across various deployment types. With one click, users can easily escalate a conversation from an IM to a call, to an online meeting, and then to a web desktop share and video. Browser-based, the app allows seamless collaboration among internal teams, while also enabling external users to engage and collaborate in the same experience without the need for plug-ins, multiple application windows, passwords or complex setup.

New Capabilities

ShoreTel Connect includes many new features with capabilities that include:
* Personalized call handling and call routing for both office and mobile devices
* Advanced collaboration tools including instant messaging, audio and web conferencing, point-to-point video and desktop sharing
* Seamless feature integration and collaboration apps for smartphone, tablet and wearable
devices
* Richly featured integrations with CRM systems including Salesforce®, Zendesk®, Microsoft Dynamics® CRM, Desk.com™ and NetSuite®
* Many specialized apps like voicemail to text, emergency notification, integrated call recording, and enhanced paging.

Three Deployment Options

ShoreTel Connect uniquely offers one common platform and user experience delivered either as
a service or as a product that the customer can choose to deploy in one of three ways:

ShoreTel Connect ONSITE

ShoreTel Connect ONSITE™ is an end-to-end UC solution that customers own, maintain and control. It includes IP PBX telephony services, ShoreTel desk phones, the ShoreTel Connect client app, mobility application, a collaboration suite, softphone functionality, browser-based administration portal, and more.

ShoreTel Connect CLOUD

ShoreTel Connect CLOUD™ is a fully hosted and managed end-to-end UCaaS solution. The platform includes IP PBX telephony services, ShoreTel desk phones, the ShoreTel Connect client app, mobility application, a collaboration suite, softphone functionality, browser-based administration portal, and more.

ShoreTel Connect HYBRID

ShoreTel Connect HYBRID™ enables onsite customers to have applications delivered via the cloud. Hybrid apps include ShoreTel Fax and ShoreTel Scribe.

Contact your Parallel Technologies representative, or email sales@paralleltech.com, to learn more about how ShoreTel Connect can benefit your business.