Category: Blog

Ensuring Your Phone System is a Business Enabler

September 24th, 2018 9:51 am

If you make money using the phone, then your phone system needs to be a business enabler, not an inhibiter.  It needs to differentiate your business from your competition.  Your prospects must be able to reach you in a timely manner.  Your customers need to find you wherever you are, at the front desk, in
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Brightmetrics – So, where do I start?

August 24th, 2018 8:56 am

At first glance, it can be a little overwhelming to understand and manage the dashboards and reporting features in Brightmetrics.
Fortunately, getting started is easy.  Watch this quick video or read below to find out how.

Getting the Most Out of Brightmetrics from Brightmetrics on Vimeo.
Not a video person and you’d rather skim?  Here’s what you need
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ECC Insights – Who Does it Better?

August 24th, 2018 8:25 am

Here’s Brightmetrics’ newest video that showcases everything it can do for users of the Enterprise Contact Center and why ECC users need more than what Mitel delivers in their native reporting – and even their add-on applications.

Successful contact center operations demand analytics that are accessible. This means that you can manipulate, change the format, and
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Communications as a Service: ‘Cloudifying’ the PBX

March 15th, 2018 2:15 pm

The cloud has had a dramatic impact on the way we do business, impacting everything from infrastructure to user access. Applications have broken free from onsite hardware, giving users the ability to work anywhere at any time.  And it’s just getting started.  Even business communications have been given the cloud treatment, enabling users to access
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Tips for Effectively Managing Multiple Office Locations

February 18th, 2018 11:18 am

According to the 2015 ECP Compensation Study, office managers who are responsible for multiple-location practices are earning, on average, 31.5% more than those managing single offices.  The reason for this is likely due to the fact that multiple locations come with a great deal of work and responsibilities.  Different time zones, environments, and personalities can
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