/ / 2017

How to Customize Mitel Connect CLOUD for Your Small Business

Changing phone systems is a big decision for small businesses, so you want to be sure you are making the right decision. Offering full features and a host of collaboration options, Mitel Connect CLOUD was built to make doing business easier and at an affordable cost.  But what makes the Mitel solution a better fit […]

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5 Benefits of Network as a Service

Many organizations have started to realize the benefits of managed network services, including enhanced speed, reliability, security, service and support.  A recent survey by CompTIA that evaluated trends in managed states that over two thirds of companies surveyed are moving toward managed IT services in an effort to improve overall IT operations.  Among the most […]

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Do You Have a Communication Solution in Place for Natural Disasters?

Putting a natural disaster plan together can be a daunting process – it’s time-consuming and daunting. However, anyone who has experienced a crisis like it would probably agree that having a plan in place helps to ensure the least possible negative impact for the business. One of the most important tools of your business is […]

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Parallel Technologies, Inc. Wins Best Places to Work Award in Two Cities

DUBLIN, OH., Oct. 09, 2017 – Parallel Technologies, Inc. today announced that both its Dublin, OH and Cincinnati, OH offices have earned spots on the respective cities’ annual Best Places to Work lists. This is the seventh win for Parallel in the Columbus area, and the third win in the Cincinnati area. The Best Places […]

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Mitel Completes Acquisition of ShoreTel

Combined Company Ideally Positioned to Take Customers to the Cloud Seamlessly and Simply as a Global UCaaS Market Leader OTTAWA, Sept. 25, 2017 (GLOBE NEWSWIRE) Mitel® (Nasdaq:MITL) (TSX:MNW), a global leader in business communications, today announced the completion of its acquisition of ShoreTel. With this addition, Mitel has accelerated its move-to-the-cloud strategy, shifting into the […]

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The Holy Grail of Contact Center Analytics

Call Center managers need easy access to analytics that help them make good decisions when it comes to staffing levels, employee productivity and understanding the customer experience. Many contact center call reports provide a limited summary of performance, requiring managers to run multiple reports from different locations to get to detailed information that drives key […]

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Parallel Technologies’ Management of Silgan Container’s Communications Allows Company to Focus on Core Business

Over the past 15 years, Parallel Technologies has steadily expanded its support of Silgan Container’s business communications, allowing the company to focus on its core business of manufacturing food packaging products.  Silgan Containers was officially formed in 1987, after the National Can Company purchased Carnation’s Can Division.  The company’s long history of packaging expertise (the […]

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Mitel announces definitive agreement to acquire ShoreTel

Consolidation accelerates Mitel’s move to high-growth UCaaS market OTTAWA and SUNNYVALE, Calif., July 27, 2017 (GLOBE NEWSWIRE) Accelerates Mitel’s path to growth Delivers attractive shareholder value with $60 million in expected synergies Moves Mitel into a #2 position in UCaaS market Expected to be accretive in the first year Mitel (Nasdaq:MITL) (TSX:MNW) and ShoreTel (Nasdaq:SHOR) […]

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4 Business Insights Your Phone System is Trying to Tell You

Telephone calls represent the most common point of communication with customers for most organizations. This channel of engagement should be a key area of focus for mining the business intelligence available that could optimize your customer experience. At Parallel, our experience and services are often applied to four common areas critical to execution of world-class […]

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