Hospitality
Hospitality companies and hotels can employ stable, Highly Reliable and User-Friendly Communication Solutions.
Avoid Tech Problems of the Past
Hospitality institutions and hotels often cling to their old communications systems for far too long in the hopes of saving money. But obsolete systems amass costs of their own. By continuing to use an outdated system, you’re likely racking up maintenance costs, dealing with more frequent downtime, having difficulty managing your system, and running into issues on a day-to-day basis. Your guests aren’t likely to have a positive experience when you can’t rely on your phone system – and a poor customer experience is ultimately bad for business.
Employ Communications Solutions Designed for Hospitality
Our hospitality-certified technicians provide the highest level of service within the industry. With a deep understanding of all applications and integrations, Parallel Technologies offers cost-effective, cutting-edge solutions that will save you money in the long run while ensuring that your guests always have a positive experience. We take the time to understand your specific needs and design a solution tailored to your institution. Our solutions are simple yet comprehensive, and we offer full training and support to ensure a smooth transition.
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Hospitality and Mitel
Reservation and Guest Request Solution for Hospitality
Transform the Customer Experience While Staying Compliant
When you’re running a 24-hour desk, you can’t risk negligence or poor first impressions. To keep guests coming back, you need to offer excellent customer service – which starts with having a reliable and compliant phone system. We also offer a wide range of features that will help you manage calls more efficiently and free up time so you can provide the best possible experience for your guests. Engaging your guests through our solutions is easy, too – push mass notifications about that drink discount at the bar or let them know about tonight’s exclusive entertainment! When it’s easy to get the word out, you have a world of opportunity to increase revenue while ensuring your guests are taken care of.
Client Success Story
A three-location hotel in Michigan was struggling with a difficult-to-manage, outdated phone system. With broken phones, poor integrations, and a lack of basic features like caller ID, the hotel struggled to provide even the most basic level of customer service. We designed and implemented a new hotel system, resulting in increased efficiency, happier employees, and better guest experiences. Now, the hotel’s communication systems are an integral part of daily operations, and they can focus on providing the best possible experience for their guests.
Retail
Exceptional Customer Service Made Easy with Retail Communication Solutions from Parallel Technologies.
Stop Losing Money to Downtime
Your retail business runs on tight margins, so even a few minutes of downtime can have a big impact on your bottom line. Avoid the costly repairs and replacement fees associated with outdated systems by investing in a new, reliable solution from Parallel Technologies. You don’t have to maintain phone systems in every one of your hundreds of locations – enjoy the peace of mind that comes with having a centralized, cloud-based solution. And no need to wait for an onsite maintenance visit – our solutions can be remotely monitored and managed, so you can get up and running again in no time.
Client Success Story
A painter’s supply store in Michigan managed individual phones at each of their hundreds of locations. Their old tech was unreliable and became increasingly expensive to maintain, so they decided to switch to a new system. We designed and implemented a retail communications solution that was centered in one easily monitored location. Now, the store enjoys the ability to run promotions, manage calls more efficiently, and keep an eye on their system without having to send someone onsite. The new solution has also been a huge hit with employees – they can now focus on their jobs, rather than trying to troubleshoot a broken phone system.