Latest News & Blogs
A 10-Question Evaluation for Your Phone SystemFebruary 11, 2019 - 6:22 amToday’s business environment is fast-paced and competitive. Technology makes it possible for you to know your customers and your customers to know your business within moments. A customer can give feedback about your business then let others know about their own experience within a few easy clicks. Most likely, you’re investing in ways to make […]
SD-WAN: Secure, Reliable Connectivity for BusinessFebruary 8, 2019 - 10:00 amSD-WAN is a new generation of technology designed to overcome the shortcomings of conventional branch-office networking. Much like virtual servers using software to replace racks of dedicated hardware, SD-WAN abstracts a physical network into the virtual realm. Virtual servers and software-defined networks are far easier to configure, support, and upgrade than their hardware-based peers, so […]
Creating Actionable Metrics from Your Mitel Phone SystemFebruary 7, 2019 - 12:25 pmWe have to admit it: we go a little crazy when people believe that they’re getting what they need from Mitel native reporting. There are many reasons this is inaccurate: – The columns of data are enough to put you to sleep. – The single-point-in-time snapshots don’t give you the context of what is happening […]
Parallel Technologies, Inc. Named CBTS Channel Partner of the YearFebruary 4, 2019 - 2:07 pmDublin, OH, February 4, 2018 – Parallel Technologies, Inc. is pleased to announce that it has been selected CBTS Channel Partner of the Year for 2018. CBTS awards this designation based on key performance indicators for new business revenue. This is the second consecutive year that CBTS has recognized Parallel Technologies. “We’re proud to recognize […]
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A 10-Question Evaluation for Your Phone System
/0 Comments/in Blog /by lsalvatoToday’s business environment is fast-paced and competitive. Technology makes it possible for you to know your customers and your customers to know your business within moments. A customer can give feedback about your business then let others know about their own experience within a few easy clicks. Most likely, you’re investing in ways to make […]
SD-WAN: Secure, Reliable Connectivity for Business
/0 Comments/in Blog /by lsalvatoSD-WAN is a new generation of technology designed to overcome the shortcomings of conventional branch-office networking. Much like virtual servers using software to replace racks of dedicated hardware, SD-WAN abstracts a physical network into the virtual realm. Virtual servers and software-defined networks are far easier to configure, support, and upgrade than their hardware-based peers, so […]
Creating Actionable Metrics from Your Mitel Phone System
/0 Comments/in Blog /by lsalvatoWe have to admit it: we go a little crazy when people believe that they’re getting what they need from Mitel native reporting. There are many reasons this is inaccurate: – The columns of data are enough to put you to sleep. – The single-point-in-time snapshots don’t give you the context of what is happening […]
Why people and processes are an important part of your cyber security
/0 Comments/in Blog /by lsalvatoUnfortunately, simply investing in security technology is not enough to keep your business network secure from cyber threats. Similar to securing a building, you can implement sophisticated locks, high-tech alarms, and closed circuit camera monitoring – but if an employee accidentally forgets to lock the front door or set the alarm, you are still vulnerable […]
How to Fund Your Omnichannel Strategy? Reallocate IT Spend with SD-WAN
/0 Comments/in Blog /by lsalvatoIn today’s news media, it seems you can’t escape the story of a struggling retail or restaurant organization that is closing locations or trying to keep above water with shrinking profits. With all this negative propagation, it’s easy to see why you might think the days of the brick-and-mortar are on their way to extinction. […]
Why Starbucks is Considered One of the Top Omni-Channel Experiences
/0 Comments/in Blog /by lsalvatoThe more technology advances, the more it’s integrated into our daily lives. And as consumers change their behaviors as a result of technology businesses need to react to follow a single, holistic approach – an omni-channel experience that customers can access whenever they desire. Omni-channel is a multi-channel approach to marketing, selling, and serving customers […]