Latest News & Blogs
The Future of Communication: Why Planning Your Transition from End-of-Life Systems is CrucialApril 25, 2025 - 2:03 pmAs the business landscape continues to evolve, relying on phone systems reaching end of life status presents significant risks. While systems including NEC, Samsung, and Comdial, may not all be over 20 years old, their manufacturer support is limited or non-existent. This lack of support impacts the system’s reliability for future business needs. Understanding the […]
Is Your Infrastructure Ready for What’s Next? Now’s the Time to Take a Closer LookApril 25, 2025 - 12:46 pmWhether you’re planning a new location, expanding your existing office, or just trying to stay ahead of future growth, one thing is certain: your technology infrastructure—from cabling to paging systems—must be rock-solid. With the recent merger of BSB Communications and Parallel Technologies, we’ve expanded our capabilities to better serve businesses like yours. We now offer complete infrastructure and overhead […]
- Parallel Technologies and BSB Communications Join Forces to Become Mitel’s Second-Largest U.S. PartnerApril 1, 2025 - 9:47 am
Strategic relationship enhances service offerings, delivering greater value to customers nationwide Dublin, OH and Sterling Heights, MI – March 31, 2025 – Parallel Technologies and BSB Communications today announced a new strategic partnership. Effective immediately, Michigan-based BSB will operate as a division of Parallel Technologies, continuing to use its brand in specific contexts. This partnership […]
Parallel Technologies Earns CBTS Regional Channel Partner of the YearJanuary 29, 2024 - 2:56 pmThis post originally appeared on www.cbts.com. View the original post here. CBTS is thrilled to award Parallel Technologies powered by Bridgepointe the Regional Channel Partner of the Year for 2023, for a record four years in a row. This recognition further solidifies the partnership between the two entities and their mutual commitment to providing […]
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How Retailers & Restaurants Focused on Customer Experience Ease the Burden of Security and Compliance
When it comes to retail and restaurant operators, it’s clear the top players are the ones that use cutting-edge technologies to drive a differentiated customer experience. The most successful retail stores and restaurants build experiences that are personalized to each customer, address their needs, and apply a positive influence at each and every touchpoint – […]
Ensuring Your Phone System is a Business Enabler
If you make money using the phone, then your phone system needs to be a business enabler, not an inhibiter. It needs to differentiate your business from your competition. Your prospects must be able to reach you in a timely manner. Your customers need to find you wherever you are, at the front desk, in […]
How Successful Restaurant Operators Use Technology to Stay On Top
The National Restaurant Association reported restaurant industry sales of nearly $799 billion last year, representing approximately 4% of the U.S. GDP, and nearly 48% of total food dollars spent. With this industry-wide growth also comes challenges, as restaurant operators keep pace in an rapidly evolving environment and will need to adjust to shifting customer expectations […]
Brightmetrics – So, where do I start?
At first glance, it can be a little overwhelming to understand and manage the dashboards and reporting features in Brightmetrics. Fortunately, getting started is easy. Watch this quick video or read below to find out how. Getting the Most Out of Brightmetrics from Brightmetrics on Vimeo. Not a video person and you’d rather skim? Here’s […]
ECC Insights – Who Does it Better?
Here’s Brightmetrics’ newest video that showcases everything it can do for users of the Enterprise Contact Center and why ECC users need more than what Mitel delivers in their native reporting – and even their add-on applications. Successful contact center operations demand analytics that are accessible. This means that you can manipulate, change the format, […]
Communications as a Service: ‘Cloudifying’ the PBX
The cloud has had a dramatic impact on the way we do business, impacting everything from infrastructure to user access. Applications have broken free from onsite hardware, giving users the ability to work anywhere at any time. And it’s just getting started. Even business communications have been given the cloud treatment, enabling users to access […]