Latest News & Blogs
The Future of Communication: Why Planning Your Transition from End-of-Life Systems is CrucialApril 25, 2025 - 2:03 pmAs the business landscape continues to evolve, relying on phone systems reaching end of life status presents significant risks. While systems including NEC, Samsung, and Comdial, may not all be over 20 years old, their manufacturer support is limited or non-existent. This lack of support impacts the system’s reliability for future business needs. Understanding the […]
Is Your Infrastructure Ready for What’s Next? Now’s the Time to Take a Closer LookApril 25, 2025 - 12:46 pmWhether you’re planning a new location, expanding your existing office, or just trying to stay ahead of future growth, one thing is certain: your technology infrastructure—from cabling to paging systems—must be rock-solid. With the recent merger of BSB Communications and Parallel Technologies, we’ve expanded our capabilities to better serve businesses like yours. We now offer complete infrastructure and overhead […]
- Parallel Technologies and BSB Communications Join Forces to Become Mitel’s Second-Largest U.S. PartnerApril 1, 2025 - 9:47 am
Strategic relationship enhances service offerings, delivering greater value to customers nationwide Dublin, OH and Sterling Heights, MI – March 31, 2025 – Parallel Technologies and BSB Communications today announced a new strategic partnership. Effective immediately, Michigan-based BSB will operate as a division of Parallel Technologies, continuing to use its brand in specific contexts. This partnership […]
Parallel Technologies Earns CBTS Regional Channel Partner of the YearJanuary 29, 2024 - 2:56 pmThis post originally appeared on www.cbts.com. View the original post here. CBTS is thrilled to award Parallel Technologies powered by Bridgepointe the Regional Channel Partner of the Year for 2023, for a record four years in a row. This recognition further solidifies the partnership between the two entities and their mutual commitment to providing […]
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How to Customize Mitel Connect CLOUD for Your Small Business
Changing phone systems is a big decision for small businesses, so you want to be sure you are making the right decision. Offering full features and a host of collaboration options, Mitel Connect CLOUD was built to make doing business easier and at an affordable cost. But what makes the Mitel solution a better fit […]
5 Benefits of Network as a Service
Many organizations have started to realize the benefits of managed network services, including enhanced speed, reliability, security, service and support. A recent survey by CompTIA that evaluated trends in managed states that over two thirds of companies surveyed are moving toward managed IT services in an effort to improve overall IT operations. Among the most […]
Do You Have a Communication Solution in Place for Natural Disasters?
Putting a natural disaster plan together can be a daunting process – it’s time-consuming and daunting. However, anyone who has experienced a crisis like it would probably agree that having a plan in place helps to ensure the least possible negative impact for the business. One of the most important tools of your business is […]
The Holy Grail of Contact Center Analytics
Call Center managers need easy access to analytics that help them make good decisions when it comes to staffing levels, employee productivity and understanding the customer experience. Many contact center call reports provide a limited summary of performance, requiring managers to run multiple reports from different locations to get to detailed information that drives key […]
4 Business Insights Your Phone System is Trying to Tell You
Telephone calls represent the most common point of communication with customers for most organizations. This channel of engagement should be a key area of focus for mining the business intelligence available that could optimize your customer experience. At Parallel, our experience and services are often applied to four common areas critical to execution of world-class […]
Mitel Connect Allows Businesses to Seamlessly Communicate and Collaborate Internally and Externally
Mitel Connect™ is a unique, single platform and user interface that provides business communications from the cloud, onsite or a hybrid combination of both. Connect changes how companies communicate with a unique collaboration experience that unites groups and adapts to individual preferences. Mitel Connect allows businesses to gain flexibility and customer insights and increase their […]