What happens when every call gets answered — even when your team is busy, the office is closed, or everyone is already on another line? That’s the idea behind Intermedia AI Receptionist, a new AI-powered voice agent designed to provide an always-on first point of contact for businesses.

Intermedia’s AI Receptionist is built directly into Intermedia Unite and Contact Center, meaning businesses can add AI-powered call handling without creating an entirely separate communications system. It can answer inbound calls, respond to common questions using business-specific information, understand caller intent, and route callers to the appropriate person or team when human assistance is needed.

Think about all the calls that come in throughout a day. Some require a conversation with a member of your team, but others are simple questions about business hours, services, locations, policies, or appointments. AI Receptionist can handle those routine interactions while allowing employees to stay focused on the work that requires a human touch.

It can also provide coverage when your team isn’t available. After-hours calls, busy periods, holidays, and overflow situations don’t have to automatically mean voicemail. Intermedia designed AI Receptionist to provide 24/7 coverage and help businesses capture calls and opportunities that might otherwise be missed.

And this isn’t about removing people from the conversation. When a caller needs a human, AI Receptionist can transfer the call to a designated person, queue, or hunt group. In Contact Center environments, it can also provide a conversation summary so the employee receiving the call has context instead of making the customer start from the beginning.

The setup is designed to be flexible, too. Businesses can choose the AI’s voice and communication style, provide approved business information and FAQs, set transfer rules, and establish guardrails for what the AI should and shouldn’t handle. Intermedia says AI Receptionist is currently in Open Beta, with general availability expected in October 2026.

The bigger takeaway? AI doesn’t have to replace the human experience — it can help make sure the human experience happens at the right time. By handling the routine, answering when no one else can, and knowing when to hand things off, AI Receptionist gives businesses another way to make every customer interaction count.

AI Receptionist can benefit your business, want to find out how today?

BiZ_Dev@ParallelTech.com

www.ParallelTech.com

380-268-8625