Did You Know? Cloud9 Infrastructure & Cloud9ai: Purpose-Built for Mitel and Powered by AI
If you attended our recent Tech Expos in Columbus or Lansing, you probably stopped by the Cloud9 booth. As a Gold Sponsor and one of our trusted strategic partners, Cloud9 brings something truly unique to the table—and if you’re running or considering a Mitel MiVoice Business (MiVB) system, you’ll want to know what they offer.
What Makes Cloud9 Different?
Cloud9 Infrastructure isn’t your typical cloud provider. It’s a Mitel-approved and Mitel-endorsed managed private cloud environment designed exclusively for hosting Mitel phone systems. That’s right—exclusively. This isn’t a generic cloud platform trying to fit your communications into a one-size-fits-all box. It’s a purpose-built infrastructure that understands the nuances of MiVB licensing, applications, and performance needs.
Here’s what that means for you:
- World-class, geo-redundant data centers with Tier III+ reliability
- Multi-instance architecture for maximum flexibility and security
- 100% U.S.-based support, available 24/7/365, from engineers who are experts in Mitel technology
- Turn-key managed service—no need to worry about billing complexities, carrier services, or regulatory fees. Cloud9 handles it all.
Whether you’re looking to move your Mitel system to the cloud, extend its capabilities, or modernize without a full rip-and-replace, Cloud9 Infrastructure gives you a rock-solid foundation to build on.
Enter Cloud9ai: Intelligence Meets Communications
But Cloud9 didn’t stop at infrastructure. They’ve expanded into Cloud9ai, a suite of AI-powered services that integrate directly into your Mitel environment to make everyday communications smarter, faster, and more efficient.
This isn’t AI for the sake of AI—it’s AI designed to solve real problems and add measurable value:
AI Automation & Insights
- AI-powered voicemail transcription and CRM summaries
- Virtual AI receptionists integrated with Mitel and other business applications
- Real-time transcription, sentiment analysis, and quality assurance insights
- Contact center AI agent assist and workflow automation
These capabilities give your team real-time insight and consistency across every customer interaction—without adding headcount.
System Integration & Workflow Optimization
- IVR-to-CRM integrations with intelligent screen pops
- Azure microservices triggered by telephony events
- Advanced routing logic and IVR modernization
- Unified orchestration of voice and digital channels
The result? Streamlined operations, better customer experiences, and systems that actually talk to each other.
Platform Enhancements & Analytics
- Enhanced reporting and analytics packages
- Shared AI microservices across hosted environments
- Greater visibility, scalability, and flexibility as your needs evolve
A True Mitel Partner with White-Glove Service
What really sets Cloud9 apart is the depth of their Mitel expertise. Their engineers don’t just know cloud infrastructure—they know Mitel inside and out. They understand the platform, the licensing, the integrations, and the evolving convergence of unified communications, contact centers, and AI.
Whether you need help with architecture planning, migration strategy, or co-development on complex initiatives, Cloud9 can deliver. And with their proven 7-step engagement model—from discovery and design through deployment, training, and ongoing optimization—you’re supported every step of the way.
One Partner, Multiple Paths Forward
Cloud9 gives you options:
- Keep your on-premises Mitel system and add AI and automation capabilities
- Move to a managed private cloud environment with full infrastructure support
- Build a hybrid solution that fits your organization’s unique needs
You get a single point of contact, deep Mitel expertise, and the flexibility to evolve on your terms.
Ready to Learn More?
If you want to explore how Cloud9 Infrastructure and Cloud9ai can transform your communications and add intelligence to everyday workflows, we’re here to help. Reach out to your Account Executive or reply to this newsletter, and let’s start a conversation.
BiZ_Dev@ParallelTech.com
www.ParallelTech.com
380-268-8625