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Unified Communications

Parallel Technologies’ Unified Communications offerings bring together VoIP telephony, instant messaging, video conferencing, mobility, presence, and collaboration capabilities into a seamless business environment. Our on-premise business phone system with built-in unified communications (UC) lets both on-site and remote users see who is available at any given moment, and decide how best to reach them. With less time spent playing phone-tag, everyone has more time for the real business at hand.

Unified communications anyone can use.
Parallel’s unified communications solution leverages the power of VoIP telephony to bring multimedia communications, enterprise applications, and personal information into one seamless and integrated environment. With minimal training, end users master the built-in communication tools; at the touch of a button, a simple phone call becomes a multimedia collaboration session.  

Unified communications that go easy on IT resources. 
An ingenious purpose-built IP architecture makes our on-premise business VoIP phone system look and behave like a single, unified platform. It distributes the system’s intelligence across the communications environment so the system scales and grows as needed, across sites, or even countries. With our intuitive browser-based administrative interface, IT staff can maintain the system from anywhere on the network. It all comes together with plug-and-play ease and IT staff can maintain the system from anywhere on the network.

99.999% availability for 100% peace of mind.
The business VoIP phone system’s distributed architecture and applications, and its N+1 redundancy help provide five-nines availability for mission–critical business continuity. The switch–based hardware platform helps ensure that in the event of a WAN failure, the phone system continues to place and receive calls on the Public Switched Telephone Network (PSTN).  

The lowest TCO in the industry.
Parallel’s solution eliminates the complexity and costly software upgrades common to other vendors’ unified communications solutions, and offers the lowest total cost of ownership (TCO) in the industry. As Aberdeen Research’s interviews with hundreds of customers confirm, our system lowers costs company–wide by reducing the number of IT staff needed to manage the system, and by freeing them to focus on strategic, business–building projects.  

Enhanced collaboration with intuitive communication tools.
Parallel’s unified communications features help entire teams to work together more effectively by enabling end users to access easy-to-use communication tools in a simple, intuitive interface. For instance, an exchange that begins via instant message can be turned, in the single click of a button, into a phone call. One more click can turn it into a video call, or activate desktop sharing. These features also integrate readily with third-party information and applications via a rich set of application programming interfaces (APIs). These interfaces enable users to manage communications based on customer information, or automate routine look-ups at the desktop.

 

Latest News & Blogs

Latest News & Blogs

  • Toggle Features: Directors of IT: Scott Stalnaker – Donatos PizzaJune 17, 2022 - 11:21 am

    This article was originally published on Toggle. View the original article. Kitchen experience helps IT leader deliver tech solutions Managing operations for a successful chain of pizza shops may not be the typical way to become an IT leader, but it’s certainly worked for Scott Stalnaker. Stalnaker, the executive director of IT infrastructure for Donatos […]

  • LAN infrastructure from Parallel and CBTS gives a boost to retail growthFebruary 8, 2022 - 11:07 am

    This post originally appeared on www.cbts.com on April 13, 2021.  Read the original post here. The COVID-19 pandemic has intensified demand across all industries for modern networking technology that enables seamless and user-friendly collaboration. Retail is no different, as local area network (LAN) infrastructure gives merchants and customers alike access to actionable information anytime from […]

  • CBTS names Parallel Technologies, Inc. Regional Channel Partner of the YearFebruary 7, 2022 - 11:54 am

    This post originally appeared on cbts.com on January 20, 2022. CBTS is pleased to announce that Parallel Technologies, Inc. has won Regional Channel Partner of the Year for a second year in a row due to their exponential growth. CBTS awards this designation based on key performance indicators for overall business impact. “We’re very excited […]

  • Cloud technology in retail increases productivityJanuary 25, 2022 - 10:54 am

    This article was originally posted on www.cbts.com on February 20, 2019.  Read the original post here. Retailers have more technology options than ever. From inventory management systems to customer relationship management (CRM) solutions, cloud technology in retail is helping merchants increase productivity, reduce costs, and boost sales. Cloud technology in retail is an integral part […]

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