Unified Communications

Parallel Technologies’ Unified Communications offerings bring together VoIP telephony, instant messaging, video conferencing, mobility, presence, and collaboration capabilities into a seamless business environment. Our on-premise business phone system with built-in unified communications (UC) lets both on-site and remote users see who is available at any given moment, and decide how best to reach them. With less time spent playing phone-tag, everyone has more time for the real business at hand.

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Unified communications anyone can use.
Parallel’s unified communications solution leverages the power of VoIP telephony to bring multimedia communications, enterprise applications, and personal information into one seamless and integrated environment. With minimal training, end users master the built-in communication tools; at the touch of a button, a simple phone call becomes a multimedia collaboration session.

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Unified communications that go easy on IT resources.
An ingenious purpose-built IP architecture makes our on-premise business VoIP phone system look and behave like a single, unified platform. It distributes the system’s intelligence across the communications environment so the system scales and grows as needed, across sites, or even countries. With our intuitive browser-based administrative interface, IT staff can maintain the system from anywhere on the network. It all comes together with plug-and-play ease and IT staff can maintain the system from anywhere on the network.

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99.999% availability for 100% peace of mind.
The business VoIP phone system’s distributed architecture and applications, and its N+1 redundancy help provide five-nines availability for mission–critical business continuity. The switch–based hardware platform helps ensure that in the event of a WAN failure, the phone system continues to place and receive calls on the Public Switched Telephone Network (PSTN).

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The lowest TCO in the industry.
Parallel’s solution eliminates the complexity and costly software upgrades common to other vendors’ unified communications solutions, and offers the lowest total cost of ownership (TCO) in the industry. As Aberdeen Research’s interviews with hundreds of customers confirm, our system lowers costs company–wide by reducing the number of IT staff needed to manage the system, and by freeing them to focus on strategic, business–building projects.

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Enhanced collaboration with intuitive communication tools.
Parallel’s unified communications features help entire teams to work together more effectively by enabling end users to access easy-to-use communication tools in a simple, intuitive interface. For instance, an exchange that begins via instant message can be turned, in the single click of a button, into a phone call. One more click can turn it into a video call, or activate desktop sharing. These features also integrate readily with third-party information and applications via a rich set of application programming interfaces (APIs). These interfaces enable users to manage communications based on customer information, or automate routine look-ups at the desktop.

Latest News & Blogs

Latest News & Blogs

Backups and Disaster Recovery: What’s the Difference?October 29, 2019 - 11:29 am
Written by guest blogger Mike Garuccio, Product Strategy Engineer, Expedient Modern IT departments need to be able to protect their mission-critical data and quickly respond in the event of a problem in their environment. This capability hinges on maintaining a strategy for both backups and disaster recovery. These two capabilities are often conflated with each […]
How SD-WAN Outperforms Conventional WANsOctober 21, 2019 - 1:21 pm
A software-defined wide area network (SD-WAN) solution has several advantages over conventional enterprise Wide Area Networks (WAN). Cutting costs and simplifying IT operations are among the top advantages of SD-WAN for enterprises. A conventional enterprise WAN can deliver a similar user experience to employees scattered across states, regions, and continents. An enterprise WAN can be […]
9 Hosted Phone Service Tools Business Owners Can’t Do WithoutOctober 16, 2019 - 2:41 pm
Small business owners wear a lot of hats. You’re the CEO and the financial director. You’re the operations manager, and sometimes the head of IT. And that’s all in one day. Often, the tactical tasks take up so many hours, you don’t have the time to take a longer view. When you have fires to […]
How SD-WAN Removes Network-Related BarriersOctober 7, 2019 - 2:02 pm
As organizations evolve in the era of digital transformation, they often discover that the networks that have driven their business forward in the past are now slowing them down. They know they need to replace the hodgepodge of systems they’ve accumulated over time that are creating network barriers with a solution that’s more integrated, more […]

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