Unified Communications

Parallel Technologies’ Unified Communications offerings bring together VoIP telephony, instant messaging, video conferencing, mobility, presence, and collaboration capabilities into a seamless business environment. Our on-premise business phone system with built-in unified communications (UC) lets both on-site and remote users see who is available at any given moment, and decide how best to reach them. With less time spent playing phone-tag, everyone has more time for the real business at hand.

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Unified communications anyone can use.
Parallel’s unified communications solution leverages the power of VoIP telephony to bring multimedia communications, enterprise applications, and personal information into one seamless and integrated environment. With minimal training, end users master the built-in communication tools; at the touch of a button, a simple phone call becomes a multimedia collaboration session.

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Unified communications that go easy on IT resources.
An ingenious purpose-built IP architecture makes our on-premise business VoIP phone system look and behave like a single, unified platform. It distributes the system’s intelligence across the communications environment so the system scales and grows as needed, across sites, or even countries. With our intuitive browser-based administrative interface, IT staff can maintain the system from anywhere on the network. It all comes together with plug-and-play ease and IT staff can maintain the system from anywhere on the network.

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99.999% availability for 100% peace of mind.
The business VoIP phone system’s distributed architecture and applications, and its N+1 redundancy help provide five-nines availability for mission–critical business continuity. The switch–based hardware platform helps ensure that in the event of a WAN failure, the phone system continues to place and receive calls on the Public Switched Telephone Network (PSTN).

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The lowest TCO in the industry.
Parallel’s solution eliminates the complexity and costly software upgrades common to other vendors’ unified communications solutions, and offers the lowest total cost of ownership (TCO) in the industry. As Aberdeen Research’s interviews with hundreds of customers confirm, our system lowers costs company–wide by reducing the number of IT staff needed to manage the system, and by freeing them to focus on strategic, business–building projects.

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Enhanced collaboration with intuitive communication tools.
Parallel’s unified communications features help entire teams to work together more effectively by enabling end users to access easy-to-use communication tools in a simple, intuitive interface. For instance, an exchange that begins via instant message can be turned, in the single click of a button, into a phone call. One more click can turn it into a video call, or activate desktop sharing. These features also integrate readily with third-party information and applications via a rich set of application programming interfaces (APIs). These interfaces enable users to manage communications based on customer information, or automate routine look-ups at the desktop.

Latest News & Blogs

Latest News & Blogs

Working Remote During COVID-19: How to Set Up Office for Mitel (formerly Office Anywhere for ShoreTel)March 17, 2020 - 9:27 am
With the current status of the COVID-19 outbreak, many employees are required to work remotely. Below are two resources to help you quickly and easily set up your phone for remote work. Instructions for Mitel Connect Instructions for ShoreTel 14.2 As always, feel free to contact our Parallel Technologies experts, including your personal rep or […]
The Benefits of Mass Notification During a Health Crisis Like the COVID-19 OutbreakMarch 10, 2020 - 10:45 am
As of Thursday, March 5, the World Health Organization has confirmed more than 90,000 cases of coronavirus worldwide. Originating in China, the disease has spread worldwide and resulted in over 3,000 deaths. Both public and private organizations have already revised travel guidelines and canceled large meetings and events. As these organizations continue to prepare for […]
2020 Cincinnati Tech ExpoJanuary 31, 2020 - 10:26 am
How to Fund Your CX Strategy by Reallocating IT SpendJanuary 16, 2020 - 12:18 pm
In today’s news media, it seems you can’t escape the story of a struggling retail or restaurant organization that is closing locations or trying to keep above water with shrinking profits. With all this negative propagation, it’s easy to see why you might think the days of the brick-and-mortar are on their way to extinction. […]

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