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Innovative Communications Solutions for Banks

In an increasingly competitive industry, banks must stay ahead of the curve with innovative approaches to keep customers satisfied and employees engaged. Mitel Financial Services Solutions offer a comprehensive suite of communications, collaboration, and customer experience (CX) applications designed to deliver exceptional experiences for both customers and employees. By leveraging cutting-edge technologies, banks can create personalized and memorable experiences that drive customer satisfaction and loyalty.

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Communications Technology that Helps You Compete

Competition is driving the demand for innovative solutions that keep existing customers loyal while establishing new business. To differentiate yourself from the competition, you need to offer personalized customer care that is secure, reliable, and efficient across all your customer banking channels.

Level-Up Your Customer Experience with Parallel Technologies

Maximize Key Metrics

Mitel Financial Services Solutions are designed to drive key metrics that matter to your bank. Increase First-Contact Resolution (FCR), reduce customer turnover, elevate customer satisfaction (CSAT), and improve Net Promoter Scores (NPS) by equipping every employee with the necessary tools to deliver exceptional customer service.

Reliable and Secure Communication

Mitel understands the importance of providing a safe and reliable customer experience. With Mitel’s communications platforms, collaboration tools, and contact center applications in your branch office, data center, private cloud, or public cloud, ensure the optimal combination of security and reliability for your customers’ transactions.

Seamless Integration and Customization

Mitel offers flexible solutions that seamlessly integrate with your front-office and back-office FinTech stack. With open APIs and a Developer Program, Mitel provides unparalleled extensibility, allowing you to differentiate your customer experience with integrated and customizable solutions. Extend the capabilities of your communication, collaboration, and contact center platforms to meet your unique business needs.

FOCUSED. EXPERTISE. RESULTS.

Our team is ready to help you find the solution that’s right for you.

Parallel Technologies is the Go-To Communications Solutions Partner for Banks

Provide Customers and Employees the Resources They Deserve

Mitel enables banks to empower both customers and employees through innovative communications solutions. Introduce customers to new products and services swiftly with AI-powered self-service chat/voice bots and agent assistants. Simplify onboarding and new account opening processes using Mitel CRM Web Connectors and customizable agent and employee desktops that automate crucial business operations.

Retain Top Talent

In today’s competitive labor market, retaining top talent requires providing flexibility and enabling seamless collaboration. Mitel offers the ability for management, sales, and administrative staff to work from any location using any device, whether it’s a mobile phone, IP-DECT, desk phone, or softphone. This flexibility boosts productivity and enhances employee satisfaction. Real-time collaboration through phone, messaging, or video is made possible, whether employees are working from home or in the office.

Parallel Technologies + Mitel Communications Solutions for Credit Unions

MiVoice Business

MiVoice Business is a unified communications platform full of features credit unions require in today’s digital world, providing desk phones and soft phone options for staff working in the main office, branches, contact center, or remotely. Mitel delivers the resources you need to improve your approach to remote and hybrid work, collaboration and member services.

MiContact Center Business

Strong communications are key to improved productivity, efficiency, compliance and member experience for credit unions. Mitel contact center solutions enhance communications, ensuring your members and staff have a positive experience every step of the way. Take advantage of the latest technology to improve productivity, member satisfaction, efficiency, security, compliance, and more by partnering with Parallel Technologies.

Mitel Workforce Optimization

Empower your employees with interaction recording, quality management, coaching and learning, speech analytics, and workforce management solutions that are proven to increase both the efficiency of your organization and the quality of your member experience.

HELPFUL RESOURCES

Upgrade Your Communications Solution for Seamless Member and Staff Experience

Members today expect the same type of services no matter the size of their bank or credit union: seamless customer experience, user-friendly, and online convenience. As your digital presence grows, it’s crucial to keep security and compliance front and center, along with how these improvements will add value to your members and staff.

Unified Communications or UCaaS: Which is Best for Your Industry?

The past century has seen incredible advancements in the way we communicate with each other. From the inception of telegraphs and radios to the introduction of phones and mobile technology (and nowadays, unified communications), it is remarkable to see how far communication systems have come.

Financial Services Companies Need Compliant and Secure Business Telephones

Whether your financial services firm is small, mid-sized or enterprise-scale, you need reliable and powerful business telephones. With so many available options, choosing the right phone vendor and configuring your system to best meet your specific needs is a difficult process.

Our team is ready to help you find the solution that’s right for you. Are you ready to talk?

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Dublin
614.798.9700

Cincinnati
513.769.8777

Dayton
937.222.8777

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