/ Credit Unions

Cutting-Edge Communications Solutions for Credit Unions

Credit unions face a paramount challenge to remain ahead of the competition: delivering exceptional digital experiences to both employees and members. Mitel Financial Services Solutions offer a comprehensive suite of communications, collaboration, and member experience applications that empower credit unions to meet this challenge head-on.

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Elevate Client and Employee Experiences to New Heights

Take your Credit Union to the next level with a unified communications, collaboration, and member experience solution from Parallel Technologies that is tightly integrated to enhance client experiences while empowering employees with the tools they need to succeed.

Transform Your Communications with Parallel Technologies

Retain and Attract New Members

Retaining and attracting members is a top priority for credit unions, and BSB is here to support you every step of the way. Mitel offers a range of innovative solutions that facilitate seamless digital experiences, empowering credit unions to achieve their goals while exceeding member expectations.

Increase Member Experience

By leveraging Mitel’s omnichannel CX solutions, credit unions can enhance First-Contact Resolution (FCR), Customer Satisfaction (CSAT), and Net Promoter Scores (NPS). Friction is eliminated from the member journey, enabling interactions through preferred channels such as phone, email, SMS, web chat, virtual assistants, and social media. Whether through self-service or human-assisted modes, members enjoy a superior experience.

Increase Profitability

Drive profitability by steering routine member interactions towards low-cost, AI-powered, self-service virtual assistants. This allows human agents to focus on delivering personalized client care, improving operational efficiency and margins. Mitel offers flexible deployment and payment options, enabling credit unions to choose the most cost-effective solution tailored to their specific needs.

FOCUSED. EXPERTISE. RESULTS.

Our team is ready to help you find the solution that’s right for you.

Parallel Technologies is the Go-To Communications Solutions Partner for Credit Unions

Comprehensive Solutions Empowering Your Business

No matter your employees’ work locations, whether it’s branches, head offices, contact centers, or even remote setups, and regardless of the departments they belong to—be it Accounts, Loans, Investments, Cards, Mobile/Online, or Services—Mitel offers a wide range of solutions to address every aspect of your business. From state-of-the-art desk phones and mobile devices to cutting-edge voice, messaging, and video applications, Mitel equips your workforce with the tools they need to communicate effectively, collaborate seamlessly, and stay engaged.

Enhance Member Satisfaction

The 2022 American Customer Satisfaction Index revealed a concerning decline in Credit Union CSAT scores, dropping from a peak of 87 in 2011 to a low of 75 in 2022. Parallel Technologies recognizes the importance of addressing this challenge and offers a comprehensive suite of member experience management and workforce optimization solutions that can make a significant impact. Mitel’s communication solutions are designed to deliver a seamless member experience by removing friction points throughout the member journey by combining automated self-service capabilities with personalized, human-assisted services.

Parallel Technologies + Mitel Communications Solutions for Credit Unions

MiVoice Business

MiVoice Business is a unified communications platform full of features credit unions require in today’s digital world, providing desk phones and soft phone options for staff working in the main office, branches, contact center, or remotely. Mitel delivers the resources you need to improve your approach to remote and hybrid work, collaboration and member services.

MiContact Center Business

Strong communications are key to improved productivity, efficiency, compliance and member experience for credit unions. Mitel contact center solutions enhance communications, ensuring your members and staff have a positive experience every step of the way. Take advantage of the latest technology to improve productivity, member satisfaction, efficiency, security, compliance, and more by partnering with Parallel Technologies.

Mitel Workforce Optimization

Empower your employees with interaction recording, quality management, coaching and learning, speech analytics, and workforce management solutions that are proven to increase both the efficiency of your organization and the quality of your member experience.

HELPFUL RESOURCES

Upgrade Your Communications Solution for Seamless Member and Staff Experience

Members today expect the same type of services no matter the size of their bank or credit union: seamless customer experience, user-friendly, and online convenience. As your digital presence grows, it’s crucial to keep security and compliance front and center, along with how these improvements will add value to your members and staff.

Unified Communications or UCaaS: Which is Best for Your Industry?

The past century has seen incredible advancements in the way we communicate with each other. From the inception of telegraphs and radios to the introduction of phones and mobile technology (and nowadays, unified communications), it is remarkable to see how far communication systems have come.

Financial Services Companies Need Compliant and Secure Business Telephones

Whether your financial services firm is small, mid-sized or enterprise-scale, you need reliable and powerful business telephones. With so many available options, choosing the right phone vendor and configuring your system to best meet your specific needs is a difficult process.

Our team is ready to help you find the solution that’s right for you. Are you ready to talk?

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Dublin
614.798.9700

Cincinnati
513.769.8777

Dayton
937.222.8777

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