Scalable Support Services Designed to Fit Your Needs
Whether you need 24/7/365 services or pre-paid labor hours for maintenance, Parallel Technologies has a support solution that will fit your needs and budget.
Our Support Services Involve:
On-Call Support
Replacement Stock
Consultation & Education
Our Support Services:
Support Agreements
In addition to providing 24/7/365 service, we also offer maintenance contracts and pre-paid labor hours to ensure your system operates at its fullest potential.
Mitel Software Assurance
Comprehensive access to software bug fixes, new updates and upgrades with the latest technology – plus direct access to BSB’s experts for technical assistance!
Paid Labor Contracts
Pre-purchase blocks of service time that you can use for service calls, moves or changes, programming, training or any other services we offer – whenever you need it.
Ray Baum
Following Ray Baum’s Act, 911 calls from your systems always convey dispatchable location information for first responders to quickly reach the location.
E911
In the event of an emergency, enhanced 911 automatically ties a location to the call whether it’s a specific address or coordinates so that emergency responders can come to the scene immediately.
Servicing Toshiba
BSB is an authorized reseller installer and full-time service and support provider for Toshiba and Mitel products.
Servicing Mitel Connect
Our certified technicians are experts in servicing and supporting your Mitel Connect system, quickly fixing any issues that may arise.
Servicing ShoreTel
Upon notification of a problem with your ShoreTel system — any time, any day — our advanced-level technicians are ready to restore your system to normal operation.
Servicing MiVoice Office 250
Even the most reliable systems occasionally experience issues, but you don’t have to wait idly for repairs. We’ll fix it right away — with or without an onsite visit!
Servicing Intertel
We offer extensive support for your Inter-Tel system, from maintenance contracts to paid labor hours
Let Parallel Technologies Support You When You Need It
Parallel Technologies offers a thorough suite of support services to ensure your communication systems operate reliably and efficiently. We provide everything from on-call support and replacement stock to consultation and education, so you can be confident that you’re always getting the best possible service. And because we know that every business is different, we offer a range of support options that you can customize to fit your specific needs. If you’re looking for a communications partner that can provide the support you need when you need it, reach out to Parallel Technologies today. We’ll be happy to answer any of your questions and get you started on the path to worry-free business communications.