Keep Connected Anytime, Anywhere
Parallel Technologies: Uniting You and your Team with Seamless Connectivity.
Parallel Technologies and BSB Communications Join Forces to Become Mitel’s Second-Largest U.S. Platinum Partner
Strategic relationship enhances service offerings, delivering greater value to customers nationwide
Parallel Technologies Promise to Our Customers:
Superior Customer Experience
Efficient omnichannel customer communication makes life easier
Technology that Scales with You
Keep pace with changing customer demands
Streamlined Efficiency and Productivity
Productivity skyrockets when you’re able to connect quickly and easily
Strategic Partners
Our Communications Solutions
Unified Communications
All your communication solutions in one place allows you to handle customer interactions quickly, efficiently and affordably.
VoIP Solutions
VoIP technology offers advantages over traditional phone systems, including reduced costs, increased flexibility and enhanced features.
Cloud Communications
Leverage the power of the cloud to improve communication and collaboration within your organization.
Contact Center
Our complete contact center solution offers omnichannel customer support, superior customer service and full visibility of your agent’s performance.
Ancillary Services
Our comprehensive suite of services helps you leverage and deploy communications technology to achieve your business goals.
Support Services
In addition to providing 24/7/365 service, we also provide extra support services to ensure that your communications systems are always operating at their fullest potential.
30
Years average industry experience for technicians
40
Years in business
200,000
Customer seats & counting
78
Person team dedicated solely to unified communications
103
Certifications between sales & technical staff
Stop Waiting on Hold and Missing Messages
Waiting for someone halfway across the world to fix your technology problems is a hassle. So is being placed on hold for an eternity only to have your call dropped. Who do you think will win when your competition is leveraging new technology and you’re busy working through the kinks in an outdated platform?
Your Path to Success When You Partner With Parallel Technologies
1. Discovery
You tell us your day-to-day issues and needs, and we discover the ways to improve your internal and external communications.
2. Design
Our solutions engineers design a suite of options for you to consider and explain the benefits and drawbacks of each.
3. Deploy
You tell us your day-to-day issues and needs, and we discover the ways to improve your internal and external communications.
4. Train
Thorough training ensures that you and your team are confident and proficient in using the new system.
5. Leverage
You get the most out of your investment with us through ongoing software assurance, annual upgrades and continued support.
Resources
Maintaining Modern Communication Systems
In today’s fast-paced business world, staying competitive is crucial. Just as elite athletes are constantly looking for an edge, companies need to make sure that all their systems, especially their communication networks, are working at their best. Additionally, maintaining an up-to-date communications system is essential for the following…
Our Clients Stick Around For Our People, Not Just Our Products
We’re committed to providing you with the best possible experience – from the products we offer to the service we provide. Parallel Technologies has taken a consultative approach to business communications with the latest collaboration software and contact center applications. Our certified solutions engineers and product managers live by our core values: trust, accountability and teamwork. We deliver on focus, expertise and results with our comprehensive range of unified communication solutions, including cloud-based virtualized software, public and private clouds, hybrid implementation and on-premise solutions. 80% of our customer base has been with us for over a decade – and our first customer is still with us today. Our first commitment is to our clients’ success and we want to do the same for you.
