Latest News & Blogs
Why Starbucks is Considered One of the Top Omni-Channel ExperiencesJanuary 17, 2019 - 10:41 amThe more technology advances, the more it’s integrated into our daily lives. And as consumers change their behaviors as a result of technology businesses need to react to follow a single, holistic approach – an omni-channel experience that customers can access whenever they desire. Omni-channel is a multi-channel approach to marketing, selling, and serving customers […]
5 Cyber Security Threats Facing Enterprises in 2019January 17, 2019 - 10:34 amThe cyber threat atmosphere is becoming more perilous every day. A recent survey by the World Economic Forum revealed the number-one concern of executives in advanced economies is cyber-attacks. Here are the top 5 cyber security threats companies can anticipate to contend with in 2019. Phishing Schemes Phishing schemes are the beginning of virtually all […]
How Your Legacy Networks Hinders Your Omnichannel MarketingJanuary 8, 2019 - 5:38 pmOmnichannel has grown into a catchphrase within both industry and marketing circles in the past few years. In many ways, omnichannel combines the two spheres into one for customers. The end game of omnichannel marketing is to funnel clients from all channels into interacting with or buying from a brand. Omnichannel provides those customers countless […]
Cybersecurity Advice: Focus on Threat Detection and ResponseJanuary 7, 2019 - 1:35 pmThe Marriott breach made headlines in 2018, and it’s prudent to anticipate 2019 having its own share of high profile breaches. Cybercriminals are becoming more artful and increasing their attack trajectories as the threat landscape continues to change. Most companies focus solely on security products But a security product focuses on only one attack route […]
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10 Reasons Companies are Moving Communications to the Cloud in 2018
/0 Comments/in Blog /by lsalvatoThere’s lots of buzz around the cloud these days and cloud communications is no exception. But buzz isn’t always an indicator of a business case for technology purchases. Smart businesses are asking what’s driving the rush to the cloud–and they’re getting solid answers. So why are so many businesses moving communications to the cloud today? […]
Why Your Business Phone System Should Integrate with Your Applications
/0 Comments/in Blog /by lsalvatoThe technology you use in the office should enhance your ability to do business. That’s what technology does! Yet, the same technology that helped you serve clients better just a short 5 or 10 years ago can just as easily hinder your staff’s ability to work as fast or effectively as you need them to, […]
How Retailers & Restaurants Focused on Customer Experience Ease the Burden of Security and Compliance
/0 Comments/in Blog /by lsalvatoWhen it comes to retail and restaurant operators, it’s clear the top players are the ones that use cutting-edge technologies to drive a differentiated customer experience. The most successful retail stores and restaurants build experiences that are personalized to each customer, address their needs, and apply a positive influence at each and every touchpoint – […]
Why Technology is One of the Key Challenges Facing Retailers Today
/0 Comments/in Blog /by lsalvatoThe National Retail Federation predicts 2018 sales to grow between 3.8 and 4.4 percent over 2017. Included in the overall number are online and other non-store sales, which are expected to increase between 10 and 12 percent. With this growth also comes challenges, as retailers continue to play in a highly competitive market and will […]
Ensuring Your Phone System is a Business Enabler
/0 Comments/in Blog /by lsalvatoIf you make money using the phone, then your phone system needs to be a business enabler, not an inhibiter. It needs to differentiate your business from your competition. Your prospects must be able to reach you in a timely manner. Your customers need to find you wherever you are, at the front desk, in […]
How Successful Restaurant Operators Use Technology to Stay On Top
/0 Comments/in Blog /by lsalvatoThe National Restaurant Association reported restaurant industry sales of nearly $799 billion last year, representing approximately 4% of the U.S. GDP, and nearly 48% of total food dollars spent. With this industry-wide growth also comes challenges, as restaurant operators keep pace in an rapidly evolving environment and will need to adjust to shifting customer expectations […]