Latest News & Blogs
Why Starbucks is Considered One of the Top Omni-Channel ExperiencesJanuary 17, 2019 - 10:41 amThe more technology advances, the more it’s integrated into our daily lives. And as consumers change their behaviors as a result of technology businesses need to react to follow a single, holistic approach – an omni-channel experience that customers can access whenever they desire. Omni-channel is a multi-channel approach to marketing, selling, and serving customers […]
5 Cyber Security Threats Facing Enterprises in 2019January 17, 2019 - 10:34 amThe cyber threat atmosphere is becoming more perilous every day. A recent survey by the World Economic Forum revealed the number-one concern of executives in advanced economies is cyber-attacks. Here are the top 5 cyber security threats companies can anticipate to contend with in 2019. Phishing Schemes Phishing schemes are the beginning of virtually all […]
How Your Legacy Networks Hinders Your Omnichannel MarketingJanuary 8, 2019 - 5:38 pmOmnichannel has grown into a catchphrase within both industry and marketing circles in the past few years. In many ways, omnichannel combines the two spheres into one for customers. The end game of omnichannel marketing is to funnel clients from all channels into interacting with or buying from a brand. Omnichannel provides those customers countless […]
Cybersecurity Advice: Focus on Threat Detection and ResponseJanuary 7, 2019 - 1:35 pmThe Marriott breach made headlines in 2018, and it’s prudent to anticipate 2019 having its own share of high profile breaches. Cybercriminals are becoming more artful and increasing their attack trajectories as the threat landscape continues to change. Most companies focus solely on security products But a security product focuses on only one attack route […]
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Brightmetrics – So, where do I start?
/0 Comments/in Blog /by lsalvatoAt first glance, it can be a little overwhelming to understand and manage the dashboards and reporting features in Brightmetrics. Fortunately, getting started is easy. Watch this quick video or read below to find out how. Getting the Most Out of Brightmetrics from Brightmetrics on Vimeo. Not a video person and you’d rather skim? Here’s […]
ECC Insights – Who Does it Better?
/0 Comments/in Blog /by lsalvatoHere’s Brightmetrics’ newest video that showcases everything it can do for users of the Enterprise Contact Center and why ECC users need more than what Mitel delivers in their native reporting – and even their add-on applications. Successful contact center operations demand analytics that are accessible. This means that you can manipulate, change the format, […]
Communications as a Service: ‘Cloudifying’ the PBX
/0 Comments/in Blog /by lsalvatoThe cloud has had a dramatic impact on the way we do business, impacting everything from infrastructure to user access. Applications have broken free from onsite hardware, giving users the ability to work anywhere at any time. And it’s just getting started. Even business communications have been given the cloud treatment, enabling users to access […]
Tips for Effectively Managing Multiple Office Locations
/0 Comments/in Blog /by lsalvatoAccording to the 2015 ECP Compensation Study, office managers who are responsible for multiple-location practices are earning, on average, 31.5% more than those managing single offices. The reason for this is likely due to the fact that multiple locations come with a great deal of work and responsibilities. Different time zones, environments, and personalities can […]
10 Ways Your Phone System Improves Your Customers’ Experience
/0 Comments/in Blog /by lsalvatoBusiness competition in today’s economy is fierce. Your customers expect the highest level of care, and you and your staff need to be reachable, professional and customer-focused at all times — no matter where you’re working. If that’s your business model, is your phone system supporting you and your employees like you need to support […]
3 Ways Unified Communications Maximizes Your Control
/0 Comments/in Blog /by lsalvatoWith so many phone system options to pick from, it’s difficult to know which one will fully support your business. But you do know one thing: your current phone system no longer meets your company’s changing needs. So you do what any smart business person does — you conduct a thorough assessment of your options. […]