Mitel CX Wins 2025 “Overall Customer Support Solution of the Year”

Mitel CX Honored for Transforming Customer Experience with AI

Mitel CX is more than a contact center platform—it’s a comprehensive, AI-powered customer experience solution that extends engagement capabilities to all employees, from frontline agents to back-office support. Designed to support hybrid operations, Mitel CX is available on-premises, hosted, or as CCaaS (Contact Center as a Service), offering flexibility and control for businesses of any size.

What Makes Mitel CX Stand Out

• AI-powered virtual agents: Automate up to 90% of customer responses for 24/7 resolution.
• GenAI-infused analytics: Gain deeper insights from recorded interactions and optimize performance.
• Quality management and speech analytics: Improve agent coaching and call quality with less manual effort.
• Omnichannel engagement: Seamless presence, messaging, and collaboration—regardless of location.
• Built on Mitel’s Common Communications Framework: Ensures consistent, secure, and integrated communications.

Why It Matters: RemoteTech Breakthrough notes that many platforms still rely on fragmented tools that hinder agility and innovation. Mitel CX solves this by uniting on-premises and CCaaS technologies in a single interface—streamlining implementation and maximizing ROI for enterprises seeking a secure, scalable solution.