As a ShoreTel Champion Partner, Parallel Technologies works hard to make the most of ShoreTel’s award-winning products, bringing our customers a comprehensive solution to their business communications needs.  A Circle of Excellence Award Winner multiple times, Parallel’s focus on service and support has earned us the honor of being recognized as one of ShoreTel’s top ten resellers worldwide.


Unified Communications
ShoreTel’s premise-based unified communications solution leverages the power of our award-winning and reliable business VoIP phone system. Its unique, single-image distributed architecture not only provides advanced call control and connects users to the public network and the world beyond: it also enables the solution to scale with plug-and-play simplicity. In addition, the ability to virtualize server components further strengthens the robustness of ShoreTel’s Unified Communications deployment options.

uc_buyers_thumb Unified Communications Buyer’s Guide
This comprehensive and easy-to-follow guide is designed to help businesses to evaluate UC solutions, and to select the right one for their needs. Download



Voice over Internet Protocol (VoIP) 
Designed from the ground up to streamline the work of administrators and end users alike, the built-in unified communications capabilities of ShoreTel’s business phone systems are transforming the way people work.

ShoreTel integrates communication features such as video conferencing, IM, mobility and online collaboration into a single easy-to-use IP PBX solution. Eliminating separate tools is only one way that ShoreTel’s brilliantly simple VoIP phone systems help boost productivity and reduce costs.  Over the long term, the unified communications tools of a ShoreTel business VoIP telephone system reduce costs company-wide by streamlining business processes, putting critical information in reach, and eliminating both missed calls and the need for expensive third-party conference services.

AtoZcover IP Telephony from A to Z – the Complete IP Telephony eBook
Best practices for using the wide range of technologies encompassing IP telephony are outlined in this guide. 



ShoreTel Connect
ShoreTel is proud to introduce ShoreTel Connect, a remarkable innovation in IP telephony and unified communications.  The first of its kind, ShoreTel Connect is a platform built on a single software code base that means you can design your communications system any way you choose: as a managed service from the cloud, as a hardware system you manage yourself, or as a hybrid deployment where some locations and applications are managed in the cloud and others are managed onsite.  You choose.

This flexibility means that you can also choose how you want to expense your communications system – as a monthly subscription operating cost where ShoreTel manages everything for you, or as a licensed product capital expense that you control and amortize over time.  Because it is based on a single code base, adds, changes, and updates are simple and include complete parity of features across both types of deployment.  You decide when, if, and how to migrate to the cloud.  And, whatever you decide today is completely adjustable to what you may need tomorrow.  The investments you’ve made are protected.

Connect Overview ShoreTel Connect Overview
Want a hosted, managed service from the cloud?  Prefer to maintain onsite control?  Want a mix of both?  ShoreTel Connect is the one business communications platform that does it all.