Today’s business environment is fast-paced and competitive. Technology makes it possible for you to know your customers and your customers to know your business within moments. A customer can give feedback about your business then let others know about their own experience within a few easy clicks. Most likely, you’re investing in ways to make […]

We have to admit it: we go a little crazy when people believe that they’re getting what they need from Mitel native reporting. There are many reasons this is inaccurate: – The columns of data are enough to put you to sleep. – The single-point-in-time snapshots don’t give you the context of what is happening […]

In today’s news media, it seems you can’t escape the story of a struggling retail or restaurant organization that is closing locations or trying to keep above water with shrinking profits. With all this negative propagation, it’s easy to see why you might think the days of the brick-and-mortar are on their way to extinction. […]