Changing phone systems is a big decision for small businesses, so you want to be sure you are making the right decision.   Offering full features and a host of collaboration options, Mitel Connect CLOUD was built to make doing business easier and at an affordable cost.  But what makes the Mitel solution a better […]

Putting a natural disaster plan together can be a daunting process – it’s time-consuming and daunting. However, anyone who has experienced a crisis like it would probably agree that having a plan in place helps to ensure the least possible negative impact for the business. One of the most important tools of your business is […]

Call Center managers need easy access to analytics that help them make good decisions when it comes to staffing levels, employee productivity and understanding the customer experience. Many contact center call reports provide a limited summary of performance, requiring managers to run multiple reports from different locations to get to detailed information that drives key […]