The current COVID-19 pandemic has forced businesses to support employee collaboration in a work from home strategy, and it had to be done quickly. Some companies with up-to-date phone systems have chosen to leverage the built-in collaboration features to support the new remote work reality. However, some companies have gravitated towards alternative collaboration tool applications due to older phone systems or other business drivers. As a result, Microsoft Teams has seen dramatically increasing adoption rates. The application allows organizations to quickly and easily link collaboration tools with business processes securely and reliably.
The increased Teams adoption rates have created the opportunity for UCaaS to replace aging phone systems. As a result, many Teams customers would like to incorporate their phone calling capabilities within the Teams client. And while Microsoft offers a Calling Plans solution that integrates phone calling capabilities into Teams, the limitations of Calling Plans pose a significant challenge. These limitations include a lack of advanced features like overflow call queues, contact center, intercom and paging, local unlimited calling, or call monitoring. In addition, Calling Plans does not support Salesforce and other CRM application integration.
Parallel Technologies has solutions to overcome this challenge. Our technology experts are available to show you options to incorporate best in class phone system features and quality into your Microsoft Teams environment. For more information, please contact your Parallel representative or email firstname.lastname@example.org.