Here’s Brightmetrics’ newest video that showcases everything it can do for users of the Enterprise Contact Center and why ECC users need more than what Mitel delivers in their native reporting – and even their add-on applications. Successful contact center operations demand analytics that are accessible. This means that you can manipulate, change the format, […]
https://www.paralleltech.com/wp-content/uploads/Parallel-Technologies-Logo-Navy-BPT-Larger-300x98.png00lsalvatohttps://www.paralleltech.com/wp-content/uploads/Parallel-Technologies-Logo-Navy-BPT-Larger-300x98.pnglsalvato2018-08-24 08:25:182020-10-09 11:12:00ECC Insights – Who Does it Better?
The cloud has had a dramatic impact on the way we do business, impacting everything from infrastructure to user access. Applications have broken free from onsite hardware, giving users the ability to work anywhere at any time. And it’s just getting started. Even business communications have been given the cloud treatment, enabling users to access […]
https://www.paralleltech.com/wp-content/uploads/Parallel-Technologies-Logo-Navy-BPT-Larger-300x98.png00lsalvatohttps://www.paralleltech.com/wp-content/uploads/Parallel-Technologies-Logo-Navy-BPT-Larger-300x98.pnglsalvato2018-03-15 14:15:022025-01-24 17:09:48Communications as a Service: ‘Cloudifying’ the PBX
According to the 2015 ECP Compensation Study, office managers who are responsible for multiple-location practices are earning, on average, 31.5% more than those managing single offices. The reason for this is likely due to the fact that multiple locations come with a great deal of work and responsibilities. Different time zones, environments, and personalities can […]
Business competition in today’s economy is fierce. Your customers expect the highest level of care, and you and your staff need to be reachable, professional and customer-focused at all times — no matter where you’re working. If that’s your business model, is your phone system supporting you and your employees like you need to support […]
https://www.paralleltech.com/wp-content/uploads/Parallel-Technologies-Logo-Navy-BPT-Larger-300x98.png00lsalvatohttps://www.paralleltech.com/wp-content/uploads/Parallel-Technologies-Logo-Navy-BPT-Larger-300x98.pnglsalvato2018-02-18 10:55:322020-10-09 11:12:0010 Ways Your Phone System Improves Your Customers’ Experience
With so many phone system options to pick from, it’s difficult to know which one will fully support your business. But you do know one thing: your current phone system no longer meets your company’s changing needs. So you do what any smart business person does — you conduct a thorough assessment of your options. […]
https://www.paralleltech.com/wp-content/uploads/Parallel-Technologies-Logo-Navy-BPT-Larger-300x98.png00lsalvatohttps://www.paralleltech.com/wp-content/uploads/Parallel-Technologies-Logo-Navy-BPT-Larger-300x98.pnglsalvato2018-02-02 10:43:162020-10-09 11:12:003 Ways Unified Communications Maximizes Your Control
Most office managers are hearing a lot these days about Voice over Internet Protocol (VoIP), it’s a service that allows telephone users to make and receive calls using the Internet instead of conventional phone lines and analog phone systems. VoIP services provide a number of benefits for businesses, starting with the enhanced modern conveniences and […]
https://www.paralleltech.com/wp-content/uploads/Parallel-Technologies-Logo-Navy-BPT-Larger-300x98.png00lsalvatohttps://www.paralleltech.com/wp-content/uploads/Parallel-Technologies-Logo-Navy-BPT-Larger-300x98.pnglsalvato2018-01-25 10:20:262020-10-09 11:12:00An Office Manager’s Guide to Choosing a Business VoIP Phone System
ECC Insights – Who Does it Better?
Here’s Brightmetrics’ newest video that showcases everything it can do for users of the Enterprise Contact Center and why ECC users need more than what Mitel delivers in their native reporting – and even their add-on applications. Successful contact center operations demand analytics that are accessible. This means that you can manipulate, change the format, […]
Communications as a Service: ‘Cloudifying’ the PBX
The cloud has had a dramatic impact on the way we do business, impacting everything from infrastructure to user access. Applications have broken free from onsite hardware, giving users the ability to work anywhere at any time. And it’s just getting started. Even business communications have been given the cloud treatment, enabling users to access […]
Tips for Effectively Managing Multiple Office Locations
According to the 2015 ECP Compensation Study, office managers who are responsible for multiple-location practices are earning, on average, 31.5% more than those managing single offices. The reason for this is likely due to the fact that multiple locations come with a great deal of work and responsibilities. Different time zones, environments, and personalities can […]
10 Ways Your Phone System Improves Your Customers’ Experience
Business competition in today’s economy is fierce. Your customers expect the highest level of care, and you and your staff need to be reachable, professional and customer-focused at all times — no matter where you’re working. If that’s your business model, is your phone system supporting you and your employees like you need to support […]
3 Ways Unified Communications Maximizes Your Control
With so many phone system options to pick from, it’s difficult to know which one will fully support your business. But you do know one thing: your current phone system no longer meets your company’s changing needs. So you do what any smart business person does — you conduct a thorough assessment of your options. […]
An Office Manager’s Guide to Choosing a Business VoIP Phone System
Most office managers are hearing a lot these days about Voice over Internet Protocol (VoIP), it’s a service that allows telephone users to make and receive calls using the Internet instead of conventional phone lines and analog phone systems. VoIP services provide a number of benefits for businesses, starting with the enhanced modern conveniences and […]