It seems as if no business is safe from falling victim to a data breach anymore. Target, Apple, Ashley Madison and a host of others have found themselves at the arms of hackers looking to steal, sell and compromise confidential information and data. And it isn’t just big companies either, in a recent study, it […]
https://www.paralleltech.com/wp-content/uploads/Parallel-Technologies-Logo-Navy-BPT-Larger-300x98.png00lsalvatohttps://www.paralleltech.com/wp-content/uploads/Parallel-Technologies-Logo-Navy-BPT-Larger-300x98.pnglsalvato2018-01-02 13:52:442020-10-09 11:12:00Secure Data Solutions: Prepare Your Small Business for a Data Breach
Changing phone systems is a big decision for small businesses, so you want to be sure you are making the right decision. Offering full features and a host of collaboration options, Mitel Connect CLOUD was built to make doing business easier and at an affordable cost. But what makes the Mitel solution a better fit […]
https://www.paralleltech.com/wp-content/uploads/Parallel-Technologies-Logo-Navy-BPT-Larger-300x98.png00lsalvatohttps://www.paralleltech.com/wp-content/uploads/Parallel-Technologies-Logo-Navy-BPT-Larger-300x98.pnglsalvato2017-12-18 11:16:242025-01-24 17:01:22How to Customize Mitel Connect CLOUD for Your Small Business
Many organizations have started to realize the benefits of managed network services, including enhanced speed, reliability, security, service and support. A recent survey by CompTIA that evaluated trends in managed states that over two thirds of companies surveyed are moving toward managed IT services in an effort to improve overall IT operations. Among the most […]
https://www.paralleltech.com/wp-content/uploads/Parallel-Technologies-Logo-Navy-BPT-Larger-300x98.png00lsalvatohttps://www.paralleltech.com/wp-content/uploads/Parallel-Technologies-Logo-Navy-BPT-Larger-300x98.pnglsalvato2017-12-09 13:41:142020-10-09 11:12:005 Benefits of Network as a Service
Putting a natural disaster plan together can be a daunting process – it’s time-consuming and daunting. However, anyone who has experienced a crisis like it would probably agree that having a plan in place helps to ensure the least possible negative impact for the business. One of the most important tools of your business is […]
https://www.paralleltech.com/wp-content/uploads/Parallel-Technologies-Logo-Navy-BPT-Larger-300x98.png00lsalvatohttps://www.paralleltech.com/wp-content/uploads/Parallel-Technologies-Logo-Navy-BPT-Larger-300x98.pnglsalvato2017-11-30 10:01:272025-01-24 17:10:18Do You Have a Communication Solution in Place for Natural Disasters?
Call Center managers need easy access to analytics that help them make good decisions when it comes to staffing levels, employee productivity and understanding the customer experience. Many contact center call reports provide a limited summary of performance, requiring managers to run multiple reports from different locations to get to detailed information that drives key […]
https://www.paralleltech.com/wp-content/uploads/Parallel-Technologies-Logo-Navy-BPT-Larger-300x98.png00lsalvatohttps://www.paralleltech.com/wp-content/uploads/Parallel-Technologies-Logo-Navy-BPT-Larger-300x98.pnglsalvato2017-09-05 16:07:562020-10-09 11:12:00The Holy Grail of Contact Center Analytics
Telephone calls represent the most common point of communication with customers for most organizations. This channel of engagement should be a key area of focus for mining the business intelligence available that could optimize your customer experience. At Parallel, our experience and services are often applied to four common areas critical to execution of world-class […]
https://www.paralleltech.com/wp-content/uploads/Parallel-Technologies-Logo-Navy-BPT-Larger-300x98.png00lsalvatohttps://www.paralleltech.com/wp-content/uploads/Parallel-Technologies-Logo-Navy-BPT-Larger-300x98.pnglsalvato2017-07-15 18:57:482020-10-09 11:31:024 Business Insights Your Phone System is Trying to Tell You
Secure Data Solutions: Prepare Your Small Business for a Data Breach
It seems as if no business is safe from falling victim to a data breach anymore. Target, Apple, Ashley Madison and a host of others have found themselves at the arms of hackers looking to steal, sell and compromise confidential information and data. And it isn’t just big companies either, in a recent study, it […]
How to Customize Mitel Connect CLOUD for Your Small Business
Changing phone systems is a big decision for small businesses, so you want to be sure you are making the right decision. Offering full features and a host of collaboration options, Mitel Connect CLOUD was built to make doing business easier and at an affordable cost. But what makes the Mitel solution a better fit […]
5 Benefits of Network as a Service
Many organizations have started to realize the benefits of managed network services, including enhanced speed, reliability, security, service and support. A recent survey by CompTIA that evaluated trends in managed states that over two thirds of companies surveyed are moving toward managed IT services in an effort to improve overall IT operations. Among the most […]
Do You Have a Communication Solution in Place for Natural Disasters?
Putting a natural disaster plan together can be a daunting process – it’s time-consuming and daunting. However, anyone who has experienced a crisis like it would probably agree that having a plan in place helps to ensure the least possible negative impact for the business. One of the most important tools of your business is […]
The Holy Grail of Contact Center Analytics
Call Center managers need easy access to analytics that help them make good decisions when it comes to staffing levels, employee productivity and understanding the customer experience. Many contact center call reports provide a limited summary of performance, requiring managers to run multiple reports from different locations to get to detailed information that drives key […]
4 Business Insights Your Phone System is Trying to Tell You
Telephone calls represent the most common point of communication with customers for most organizations. This channel of engagement should be a key area of focus for mining the business intelligence available that could optimize your customer experience. At Parallel, our experience and services are often applied to four common areas critical to execution of world-class […]