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Many organizations have started to realize the benefits of managed network services, including enhanced speed, reliability, security, service and support. A recent survey by CompTIA that evaluated trends in managed states that over two thirds of companies surveyed are moving toward managed IT services in an effort to improve overall IT operations. Among the most […]
Putting a natural disaster plan together can be a daunting process – it’s time-consuming and daunting. However, anyone who has experienced a crisis like it would probably agree that having a plan in place helps to ensure the least possible negative impact for the business. One of the most important tools of your business is […]
Call Center managers need easy access to analytics that help them make good decisions when it comes to staffing levels, employee productivity and understanding the customer experience. Many contact center call reports provide a limited summary of performance, requiring managers to run multiple reports from different locations to get to detailed information that drives key […]
Telephone calls represent the most common point of communication with customers for most organizations. This channel of engagement should be a key area of focus for mining the business intelligence available that could optimize your customer experience. At Parallel, our experience and services are often applied to four common areas critical to execution of world-class […]
Mitel Connect™ is a unique, single platform and user interface that provides business communications from the cloud, onsite or a hybrid combination of both. Connect changes how companies communicate with a unique collaboration experience that unites groups and adapts to individual preferences. Mitel Connect allows businesses to gain flexibility and customer insights and increase their […]
Software-defined wide area network (SD-WAN) is an application of software-defined networking (SDN) technology that is applied to WAN connections used to connect enterprise networks over large geographic distances. Enterprise networks typically consist of branch offices and data centers, so a WAN may be used to connect remote locations to a central corporate network, or to […]
Does it really matter if you know the difference between business continuity (BC) and disaster recovery (DR)? It does if you want to avoid the disastrous impact not having a plan for either can have. BC enables a business to continue operations. DR enables an organization to recover from a disaster. Both are about not […]
You may already be evaluating new possibilities in phone systems if the existing contract for your legacy premise-based system is about to renew or expire. Even if you’re just a year or two into your contract, it is beneficial to start exploring cloud options right now. Why? 1. Outdated Technology – Advances in […]
You’ve spent years building a rock solid, reliable and secure communications framework. Your business environment today demands that you continue to be smart about your IT investments, delivering the latest technologies within budget. One of the challenges you may be facing is how to maximize your current phone system while addressing demands for expansion and […]